Overdue stamp
Monday, October 01, 2018 Kelli Staley reposting a memo from SWAN

Patrons have five different notification opportunities for checked out items:

  1. Autorenewal Courtesy Notice (for items checked out at participating libraries)
  2. Courtesy Notice
  3. 1st Overdue Notice
  4. 2nd Overdue Notice
  5. Billing Notice

1st and 2nd Overdue Notices were previously sent according to a schedule based on the loan period for that checkout. This complicated schedule made it difficult for staff to determine when a patron received notification and sent patrons multiple notices of the same type in the same day.

As of October 1, 2018, all 1st and 2nd Overdue Notices will be sent according to a new, simplified schedule. Patrons will now receive consolidated 1st and 2nd Overdue Notices in both email and print.

Patron Notification Symphony Report Type

Old Configuration:

Patron Notified Date

Starting October 1, 2018:
Patron Notified Date

Autorenewal Courtesy Notice Report

2 days prior to due date

2 days prior to due date

no change

Courtesy Notice Reports

2 days prior to due date

2 days prior to due date

no change

1st Overdue Notice Reports

Loan periods > 14 days: 14 days after due date

Loan periods 5-7 days: 7 days after due date

Loan periods < 5 days: 2 days after due date

7 days after due date

2nd Overdue Notice Reports

Loan periods > 14 days: 28 days after due date

Loan periods 5-7 days: 14 days after due date

Loan periods < 5 days: 14 days after due date

21 days after due date

Billing Notice Reports

42 days after due date

42 days after due date

no change

Total Number of Notification Reports

25

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